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Chargebee is a versatile software that solves a range of billing and subscription management problems for businesses. Users have found it …
Starting at $249 per month
View PricingOverview
What is Chargebee?
ChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed…
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Pricing
Rise
$249
Cloud
per month
Scale
$549
Cloud
per month
Enterprise
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.chargebee.com/pricing.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
KuberLogic installation and configuration demo +chargebee (billing) configuration
YouTube
Chargebee + Avalara Demo
YouTube
ChargeBee Demo @UnPluggd
YouTube
How Jiobit monetized its IoT Subscriptions using Chargebee
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Chargebee?
Chargebee is a PCI DSS Level 1 certified recurring billing system for SaaS and subscription based eCommerce businesses.
This customizable platform supports 30+ leading worldwide payment gateway integrations, such as Stripe, Braintree etc., and alternative payment methods like PayPal and Amazon Payments - to allow users to automate payment collection, invoicing, email notifications and subscription management.
According the vendor, with the real-time, actionable SaaS metrics and analytics insights provided on the dashboard, users can understand the unit economics of their subscription business and drive their business growth with ease.
Businesses can also add unlimited users/user roles, with role based access, so that their support, sales and accounting teams have access to the relevant, up-to-date information on their customers.
With power packed integrations such as Shopify, Squarespace, MailChimp, ShipStation, Refersion, Google Analytics, and Zapier - businesses can sell their subscription products online, send personalized emails to their subscribers, ship their products, create referral programs, track the customer behaviours and integrate with hundreds of other web apps - all in one place.
With customers in over 48 countries, Chargebee says it offers the smartest solution for managing subscription billing and provides a scalable platform for businesses to grow, without worrying about losing control or creating administrative nightmares.
Chargebee Features
- Supported: Recurring Billing
- Supported: Customer Portal
- Supported: Automated e-Invoicing
- Supported: Hosted Checkout Pages (with Theme Support)
- Supported: Automated Email Notifications
- Supported: Dunning Management
- Supported: Multiple Gateway Support
- Supported: Metered Billing
- Supported: EU VAT Support
- Supported: CRM, Accounting Integration
- Supported: Trial management
- Supported: SaaS Metrics Reports
- Supported: Robust, clean RESTful APIs
- Supported: Multiple Webhooks
- Supported: Consolidated Customer Profiles
- Supported: Offline Billing
- Supported: Grandfathering
- Supported: One Time Payments
- Supported: Coupons, Discounts and Add-ons
- Supported: Credit Notes and Proration
- Supported: Multicurrency support
- Supported: Custom Domain for Hosted Checkout Pages
Chargebee Screenshots
Chargebee Video
What is Chargebee?
Chargebee Integrations
Chargebee Competitors
Chargebee Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, United Kingdom, Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Germany, Greece, Guernsey, Hong Kong, Hungary, Iceland, Isle of Man, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City |
| Supported Languages | English |
Frequently Asked Questions
ChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed Subscription Billing, Flexible Billing Support and Automated Notifications.
The most common users of Chargebee are from Small Businesses (1-50 employees).
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Community Insights
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- Business Problems Solved
- Pros
- Cons
- Recommendations
Chargebee is a versatile software that solves a range of billing and subscription management problems for businesses. Users have found it particularly effective in identifying and retaining unhappy customers, thus reducing churn. By allowing the usage of credit coupons and the adjustment of billing dates, Chargebee provides a better billing experience, ensuring customer satisfaction. It also helps sales and marketing teams to run special promotions with accuracy in content delivery.
With its comprehensive subscription management platform, Chargebee enables businesses to seamlessly manage licenses and handle invoicing for credit card transactions. Users appreciate how Chargebee automates AR collections, accounting work, and communication with clients, making recurring billing hassle-free. This has proven to be a significant time-saver for teams across organizations, including Sales, Product, and Customer Success. Additionally, Chargebee's user-friendly interface, accompanied by its good documentation and responsive customer support, provides a seamless experience during set up and use.
The rich feature set of Chargebee supports various business areas and helps track important metrics such as annual recurring revenue, churn rate, and leads for SaaS businesses. It revolutionizes how customers are charged and simplifies subscription management through functions like generating invoices, automated payment follow-ups, and creating reports. Integration with payment tracking platforms like QuickBooks ensures accurate payment updates.
Chargebee is widely used by organizations to manage payments, refunds, credits, and subscriptions accurately for every customer. The CS team relies on it for processing refunds while the Billing team benefits from its flexible payment plan features. The engineering team finds value in integrating Chargebee with other systems. Moreover, subscription box companies utilize Chargebee for managing subscribers and gift plans as well as creating and redeeming coupon codes.
Overall, Chargebee accelerates subscription income growth and improves efficiencies in sales processes while providing excellent CRM integration support for small to medium-sized businesses.
User Interface: Users have consistently found Chargebee's user interface to be simple, intuitive, and easy to navigate. Many reviewers have stated that the dashboard design is particularly intuitive, allowing them to access necessary information quickly and perform tasks efficiently within the software.
Dunning Feature: The dunning feature in Chargebee has been praised by users for its ability to automate the collection of expired credit card information. Several reviewers have mentioned that this feature saves them a significant amount of time compared to manual handling. They appreciate how it streamlines their payment collection process and improves overall efficiency.
Integration Capabilities: Chargebee's seamless integration with other SaaS tools, such as licensing systems and accounting software, has been highly valued by users. Multiple customers have expressed their appreciation for how easily they can generate trials, handle billing accurately, and manage subscriptions with these integrations. They find it effective in streamlining their processes and improving overall operational efficiency.
Flexibility and Compatibility Issues: Users have reported difficulties with the software's flexibility and compatibility, specifically when it comes to adding one-time purchases without making them ongoing subscriptions. Some users have mentioned that this has caused problems from a reporting perspective, as one-time purchasers are mistakenly included as subscribers.
Limited Email Automation Customization: The email automation feature is not considered robust by some users, who find it difficult to customize triggers based on subscription. They express a desire for the ability to send different messages to different subscribers for specific actions.
Lack of Credit Card Update Feature: Some users have expressed frustration with the absence of a feature that allows them to write off and cancel subscriptions for customers who haven't updated their credit card information. They describe this process as long, painful, and manual. Additionally, if such a feature exists, it is not clearly communicated.
Users have made several recommendations based on their experiences with Chargebee. One common recommendation is to try Chargebee as a lower-cost solution for subscription management. Users describe it as a great service that simplifies the process, making it particularly beneficial for small teams without dedicated dev resources. The fact that the first $50k is free is also highlighted as a significant advantage for small businesses.
Another recommendation is to use Chargebee for managing billing and subscriptions. Users appreciate its solid product and detailed usage guides, and they also praise the great support provided by Chargebee. This makes it a reliable choice for subscription management.
Users also suggest considering other options before using Chargebee for Salesforce integration. While they encourage focusing on building the product and letting Chargebee handle the rest, they advise exploring other alternatives for subscription/recurring payment databases.
Overall, users recommend trying Chargebee due to its ease of use and suitability for subscription management. They also suggest taking advantage of its integrations with CRM platforms like Hubspot. Lastly, users emphasize the value of the no-obligation trial period in giving Chargebee a try.
Attribute Ratings
Reviews
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February 04, 2022
Value for money and futuristic features
It provides a great billing experience to the customers who are having difficulties in order to get data.It helps customer churn by identifying and retaining unhappy customers- Credit usage,Coupans and adjust billing dates.It also helps sales and marketing team to run special promotions and provide accuracy with the content.
- Flexible billing
- Run special promotions
- Accuracy in billing
- Flexiblility
- Supporting OS
- Compatability
Chargebee is the core of our billing platform. We use Chargebee to manage all payments, refunds, credits, etc. Essentially, to ensure that every customer is charged the correct amount. Chargebee is a tool that is used widely across our org. The CS team will go to Chargebee to process a refund when necessary. The Billing team will go to Chargebee to manage payment plans. Our engineering team integrated Chargebee into the rest of our system (website, internal tools) to ensure that Chargebee accounts are created/updated appropriately.
- Reliable: We've had virtually no issues since launch.
- Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
- Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
- UI can be a little confusing. Overall, a solid though and way better than Zuora.
- Integration took a long time. Again, think this is a problem across all their competitors as well
Chargebee has been used to manage licenses for our SaaS product. In the past, we have also used it to handle invoicing for credit card transactions.
- Integrates well with our tool to handle licensing for users in our SaaS tool.
- Easy to generate trials of our tool.
- Mobile optimized interface is nonexistent.
- I believe that there are too many buttons to push to extend a trial. The interface grows on you as you use it, but could be more intuitive.
February 03, 2019
EXCELLENT. Has everything you need. Wonderful people.
I used it for all my transactions. It was very helpful in solving all my charging and invoicing problems, including those that were subscription-based. I liked that I could just add in the details of the client and charge any amount for anything straight away for anything so easily. No cumbersome setups.
- Customer service. They are speedy and warm. I LOVE that they think of their clients. They even allow the businesses that are starting out to come on board for free for their first $50k, which is a GODSEND. They also sent out gifts when I was their free client.. it was amazing to me that they would do that.
- I love that I can just charge anything to a client's credit card without entering an address, especially when I need it done fast, and it will go right through, and the invoice will land right in a client's inbox.
- I love how detailed they are with their email reminders, dunning and other areas related to credit card compliance that I had no idea was needed!
- One-time charge will definitely need improvement. Given, they ARE a subscription-based sales software, but a better one-time charge functionality isn't that hard to do.
- Pricing based on the usage and/or amount I put through Chargebee. I didn't use Chargebee too much, which was really why I stopped using it, but I would have continued if they could fit my usage to a reasonable price for their software.
- Offline payments are harder to record. I don't know why I cannot send an offline invoice straight away to the client, it just goes to unpaid invoices first to be sent out at the next billing term. My clients get a surprise "UNPAID" invoice when I put in a new offline invoice for them... only for me to record their invoice as paid 5 mins later.
June 07, 2018
Perfect solution for B2B SaaS Businesses
Chargebee is used by multiple teams within our company: Sales, Product and Customer Success. It solves a bunch of problems for us -
- Ability to set up pricing experiments smoothly
- Manage subscriptions, overages, upgrades
- Integration and managing multiple payment gateways
- Managing multi-currency billing and country taxes
- Tracking our metrics closely: Churn, revenue, growth and more
- Ability to manage subscriptions of customers and upgrade them swiftly with one click. Manage overages easily.
- Integration with tools such as Xero, Intuit Books
- Ability to manage multi-currency and tax settings across countries
- The only feature the could use improvement is probably invoicing for past date and future dates
June 01, 2018
Great Subscription Management and Dunning service!
Chargebee is being used as our subscription management platform. Braintree's functionality for managing subscribers is very limited, which means we would have had to have built our own interface to manage subscriptions between our payment processor (Braintree) and our customer database. This would have tied us up on developing our product, which costs us time and we wouldn't have had as robust of a product in the end as Chargebee already has.
- Simple interface that new employees are able to navigate fairly easily
- Provides simple dashboard information you need.
- Really love the dunning that makes it much easier for us to collect expired credit card info. Otherwise we'd be doing it manually and that would be a huge pain
- It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
- Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
- Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.